Members’ Rights, Privacy, Commitment To Health Equity
This website contains general information about the dental plan for HUSKY Health or resources for your oral health.
If you are a current HUSKY Health member, you can access more detailed information about your dental benefits in our secure
Member Login.
RIGHTS AND RESPONSIBILITIES
HUSKY Health members have rights and responsibilities when receiving dental services.
Your rights
- The right to be treated with respect and due consideration for your dignity and privacy.
- The right to receive information on treatment options in a manner/language that you can understand.
- The right to participate in treatment decisions, including the right to refuse treatment.
- The right to receive a copy of your dental records including, if the HIPAA privacy rule applies, the right to request that the records be amended or corrected.
- The freedom to exercise the rights above without any negative effects on your treatment by the Department of Social Services, CTDHP or our dental providers.
Your Responsibilities:
- The responsibility to provide any information that the CT Dental Health Partnership or our HUSKY Health dental network providers require to care for you.
- The responsibility to follow the plans and instructions for care that have been agreed on with your providers.
- The responsibility to choose a Primary Care Dentist who you will see regularly.
- The responsibility to call your Primary Care Dentist before receiving care unless you have an emergency.
- The responsibility to call your Primary Care Dentist in advance if you cannot keep your appointments. If you miss an appointment, you need to call to reschedule.
- The responsibility to carry your Connect Card (grey card) to all your appointments.
- The responsibility to let the CT Dental Health Partnership and DSS know about changes to your name, home address, telephone number, marital status, number of dependents or if you have obtained other insurance coverage. If your address or contact info has changed, please login here and update it.
Your Privacy:
Protecting your privacy is very important to us. We have many procedures in place to be sure we protect the health information we have about you. This information includes:
- Your name, address and telephone number
- Your HUSKY Health Member identification number
- Your social security number
- Information we may receive from your dentist
The Connecticut Department of Social Services (DSS) has created a Notice of Privacy Practices that tells you how health information we have about you is shared for our normal daily operations and when we are required by law to share it. It also tells you what your privacy rights are. If you would like to see a copy of our Privacy Notice, please click here. If you have questions about the Privacy Notice, please contact our Member Service Center at 1-855-CT-DENTAL (1-855-283-3682).
The Connecticut Department of Social Services (DSS) has created a Notice of Privacy Practices that tells you how health information we have about you is shared for our normal daily operations and when we are required by law to share it. It also tells you what your privacy rights are. If you would like to see a copy of our Privacy Notice, please click here. If you have questions about the Privacy Notice, please contact our Member Service Center at 1-855-CT-DENTAL (1-855-283-3682).
Our Commitment to Oral Health Equity:
The Connecticut Dental Health Partnership is committed to achieving Oral Health Equity. Our mission is to enable all HUSKY Health members to achieve and maintain good oral health. We work to ensure all members have equitable access to oral health services.
For additional Oral Health Equity Reports, click here.
Call us at 855-CT-DENTAL (855-283-3682), Monday to Friday 8:00AM to 5:00PM and we can help you find a Dental Home for you and your family.
Discrimination is Against the Law
The Connecticut Dental Health Partnership complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Connecticut Dental Health Partnership does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
The Connecticut Dental Health Partnership:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Provides free language services to people whose primary language is not English, such as:
If you need these services, contact us.
If you believe that The Connecticut Dental Health Partnership has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Compliance Officer
P.O. Box 486
Farmington, CT 06034-0486
(855) CT-DENTAL
TTY: 711
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, [Name and Title of Civil Rights Coordinator] is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
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