Contact Us


Let us help you find a dentist, make an appointment or answer questions about your benefits. Our Member Services team is here to help you:

Monday – Friday from 8:00 AM to 5:00 PM.
Average speed to pick up your calls is just 23 seconds! 

Call us or simply login to “send us an email”:
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Providers and Community Partners:

Our Call Center team is right here in Connecticut, ready to answer your questions:
Monday-Friday from 8:00 AM to 5:00 PM.

Toll Free Numbers

Prior Authorization Requests and Inquiries –

Mailing Addresses:

Prior Authorization and Post Procedure Authorizations Requests for Non-Orthodontic Services:
CT Medicaid Prior Authorizations
CO/Dental Benefit Management/BeneCare
PO Box 40109
Philadelphia, PA 19106-0109

Prior Authorization for Orthodontic Treatment Requests:
Orthodontic Case Review
C/O BeneCare Dental Plans
195 Scott Swamp Road, Suite 101
Farmington, CT 06032