For HUSKY Dental Providers:
For Claims Payment related issues, please call the Gainwell Helpline at 1-800-842-8440
Emergency Prior Authorizations may be called into the Provider Services Prior Authorization line at 888-445-6665.
Prior Authorization and Post Procedure Review can be submitted via standard mail. The standard ADA Claims Form and all required supporting documentation may be sent to CTDHP / BeneCare at:
CT Medicaid Prior Authorizations
c/o Dental Benefit Management/BeneCare
555 City Ave East, Suite 600
Bala Cynwyd, PA 19004
Orthodontic Prior Authorization requests can be sent to:
Orthodontic Case Review
c/o BeneCare Dental Plan
195 Scott Swamp Road Suite 101
Farmington, CT 06032
Please note, decisions regarding the prior authorization request are provided and posted within fifteen business days of receipt. Allow for delays with the U.S. Postal Mail Service.
